Frequently Asked Questions

Everything you need to know about shopping at Basics Clothing Store.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Basics Clothing Store is committed to ethical fashion. We use GOTS-certified organic cotton and recycled polyester across 80% of our core collection.

Can I change or cancel my order after it's been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.